Shipping Information
Order Processing
We strive to process all orders within 1-3 business days.
Please note that certain factors may affect processing times, including incomplete payment, incorrect address details, or high demand during peak seasons. In such cases, we will contact you via email before proceeding with the order to ensure a smooth delivery.
Shipping Time
Estimated shipping times are as follows:
- United States: 7-10 business days
- International: 10-14 business days
While we do our best to ensure timely delivery, some factors are beyond our control, including:
- Weather conditions
- Holiday seasons
- Shipping carrier delays
Despite these potential disruptions, we will keep you updated with any available information regarding your shipment.
Taxes and Duties
Please be aware that any customs taxes or duties imposed by your country are not included in your order total and remain your responsibility. If you need details on these charges, we recommend reaching out to your local customs office.
Important: Cole Stratford is not responsible for delays caused by customs clearance. The release of your package is determined by customs authorities, and we have no influence over this process.
Order Cancellation
If you need to cancel an order after payment, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee cancellation due to the rapid processing of orders. If your order has already been processed or shipped, cancellation will no longer be possible, and you may need to initiate a return instead.